Re: [нове!] спільне замовлення/аукціон з eBay і не тільки
дай ссыль, пож, на это обсуждение
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и много чего ещё можно найти если копать сам форум:
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My name is John and I am from Los Angeles. Normally I don’t write reviews in eBay but I’m doing this to send the message out and to warn all eBay buyers out there. I hope my testify reach out to many so that no one would have the same bad experiences as I had. I have saved emails and the bad item that I received from the seller as evidences and I’m willing to share them if needed.
So here’s my story… On 12/3/2015, I ordered an item($53 worth) from seller from China. On 12/27/15, I received the item and only found out it was wrapped up in a cheap plastic bag, the item was horribly made, and it had many scratches on. This item was to never to leave their facility and belonged in a trash can instead. I was so disappointed that, for the first time in my eBay life, I left a negative review on the seller for selling me a horrible product. And I also contacted the seller to inform the issue and requested a replacement. They contacted me right away and they asked me to change my negative review to positive in exchange for a replacement. So I trusted them and I did so (Mistake #1). After some email exchanges, on 1/6/2016, finally the seller claimed that they sent the replacement, so I believed it without asking for the tracking # (Mistake #2). I waited patiently for over a month, and on 2/10/16, since still no luck of receiving it, I contacted them about the status of the replacement. They kept telling me all these excuses of “Chinese New Year” and “talk to your post office” etc… And made me to wait a little bit longer, so I waited (Mistake #3). On 2/15/16, still no replacement was delivered, so I contacted them and they gave me a tracking #. But it was not a working # nor was trackable. I finally lost my patient and told them I would wait for another week and if I don’t receive it by then, I would have to ask for the refund. On 2/25/16, up on my request, the seller agreed that they would get me the refund within 24hrs so I believed (Mistake #4). After waiting for another 3 days without the refund, the seller only gave me lame excuses as usual. On 3/1/16, I contacted eBay and Paypal to step in. eBay told me that they can no longer help me out since 30-day policy has expired and also I was told from eBay that I could not reverse my review on the seller since I already changed the review on them before. On 3/2/16, Paypal was able to help out since they have a 6-month policy. So Paypal stepped in and requested the refund from the seller. Then all the sudden, the seller was now requesting that I needed to return the bad item in order to receive the refund. And I was also told that I have to pay for the return shipping. What??!!! On 3/3/16, I found out it was $88 to send it back to China with tracking # on it. This seller was trying every way to avoid resolve the issue and gave only lies. I called Paypal one last time to explain the whole story and they felt sympathy over me and generously offered me a “first timer break” and got my full refund out of their own pocket. Thank God! And thank you Paypal! The Paypal guy also told me that I should do a little more researches before conducting any businesses with the sellers from oversea. I told the Paypal guy, “After all the troubles I went through, you made my day today!” Once again, Thank You Paypal! And SHAME ON YOU! Hope this testify reach out to many for good intensions.
Here’s the lesson I learned…
- Don't believe all their promises
- Don't close the case if they ask you to until you get the refund
- Never get a replacement. Always get the refund and re-buy the item
- Don't change the feedback until you get the item or the refund
Best,
John